Privacy policy

What we collect

Account details from sign-in: your name and email. Your phone number, so the rider and store can reach you about an order. Delivery addresses and the map pin you drop. Your orders, payments, ratings and support messages.

Stores and riders also give us business, licence, vehicle and ID details so we can verify them.

Location

We only read your device location when you tap “Use my location”, and only after your browser asks for permission. Otherwise you choose the spot on the map yourself. Riders share their location only while they are online and have agreed to it. We do not track you in the background.

How we use it

To take and deliver your order, calculate delivery fees, show order updates, handle refunds and disputes, prevent fraud, and meet legal duties such as keeping financial records. We do not sell your personal data.

Who can see it

The store sees your order details and first name. The assigned rider sees your name, phone number and delivery address for that order only. Zipdrop staff see what they need for their role, and admin actions are logged. Payment providers, once connected, receive only what they need to process a payment. We never store card numbers.

How long we keep it

Order and payment records are kept for as long as Tanzanian tax and business law requires. You can ask us to delete your account and personal details we are not required to keep.

Your rights

You can ask to see, correct or delete your personal data, consistent with the Personal Data Protection Act, 2022 of Tanzania. Contact us using the details on the Help page.